Data Deletion Policy

1. Overview

At ElixAI, we respect your right to control your personal data. This Data Deletion Policy outlines how you can request the deletion of your personal information from our systems, the process we follow, and the timelines involved. This policy is part of our commitment to transparency and compliance with applicable data protection regulations.

2. What Data Can Be Deleted

Upon request, we can delete the following types of personal data:

• Contact information (name, email, phone number, company name).
• Consultation and inquiry form submissions.
• Communication records (emails, messages exchanged with our team).
• Newsletter subscription data.
• Website usage data and analytics linked to your identity.
• Any project-related personal data (upon project completion and final settlement).

3. Data We May Need to Retain

Certain data may be retained even after a deletion request due to legal, financial, or contractual obligations:

• Financial Records: Invoices, payment records, and tax-related documents as required by law (typically retained for 7 years).
• Legal Compliance: Data needed to comply with legal obligations, resolve disputes, or enforce agreements.
• Anonymized Data: Aggregated, anonymized data that cannot be linked back to you may be retained for analytical purposes.
• Contractual Obligations: Data necessary to fulfill active contractual obligations until the contract is completed.

4. How to Request Data Deletion

You can request deletion of your personal data through any of the following methods:

5. Verification Process

To protect your privacy and prevent unauthorized deletion, we may verify your identity before processing your request. This may include confirming your email address, requesting additional identifying information, or verifying your association with a specific project or account.

6. Processing Timeline

• Acknowledgment: We will acknowledge your request within 2 business days.
• Verification: Identity verification will be completed within 5 business days.
• Deletion: Your data will be deleted from our active systems within 30 days of verified request.
• Backup Systems: Data may persist in encrypted backups for up to 90 days before being permanently purged.
• Confirmation: You will receive a written confirmation once your data has been deleted.

7. Impact of Data Deletion

Please be aware that deleting your data may result in:

• Loss of access to consultation history and prior communications.
• Removal from our newsletter and marketing communications.
• Inability to reference past project details for ongoing support.
• Need to re-submit information for future engagements.

8. Contact Us

If you have questions about this Data Deletion Policy or need assistance, contact us: